There’s a song written by Robert Hunter called “The Greatest Story Ever Told”. It opens with the passage below. If you’ve ever been on the phone with an infuriated customer this may sound uncomfortably familiar. Try as you may to get them to come in out of the cold so you can help, their brains are boiling, their reason is spent. You ask for mercy and get nowhere. As customer service or support professionals the business of handling situations like these can be a regular occurrence. For the lucky one’s it’s an occasional disruption.
-
Recent Posts
Partners
Social Media
Search
-
Most Recent
